"2020 made it more apparent than ever that it's obligatory to set exceptionally high standards - and to hold ourselves accountable to them."
Thomas Griesel, CEO
Download our Sustainability Report 2020Our Planet
Our lean and innovative supply chain practically eliminates food waste, reduces carbon emissions, optimizes packaging and favors local ingredient sourcing
Reduces food waste
Reduction and avoidance of food waste is at the core of how HelloFresh operates and what we offer to our customers. Our make-to-order business model pulls exactly the right quantities from the supply chain based on consumer orders. Only 2.2 grams of food per every meal we sell is wasted in our facilities and our operations generated 82%* less food waste than traditional food retailers.
Reduces food waste
Reduction and avoidance of food waste is at the core of how HelloFresh operates and what we offer to our customers. Our make-to-order business model pulls exactly the right quantities from the supply chain based on consumer orders. Only 2.2 grams of food per every meal we sell is wasted in our facilities and our operations generated 82%* less food waste than traditional food retailers.
Tracking and reducing carbon emissions
Our highly optimized production facilities emit 82%* less CO2 per euro of revenue than traditional food retailers which need to cool, heat and light thousands of stores. On the delivery side, HelloFresh meal kits travel as efficiently as possible. They are shipped in batches on delivery routes that are planned for maximum performance and minimum fuel.
Tracking and reducing carbon emissions
Our highly optimized production facilities emit 82%* less CO2 per euro of revenue than traditional food retailers which need to cool, heat and light thousands of stores. On the delivery side, HelloFresh meal kits travel as efficiently as possible. They are shipped in batches on delivery routes that are planned for maximum performance and minimum fuel.
Avoiding, reducing and innovating packaging
We apply these three principles to all packaging. We develop new ways of packaging food with less waste, while still ensuring excellent food quality, freshness and safety. Where the seasons and transport conditions allow, HelloFresh ships fresh ingredients in our boxes without any additional packaging.
Avoiding, reducing and innovating packaging
We apply these three principles to all packaging. We develop new ways of packaging food with less waste, while still ensuring excellent food quality, freshness and safety. Where the seasons and transport conditions allow, HelloFresh ships fresh ingredients in our boxes without any additional packaging.
Responsible ingredient sourcing
HelloFresh’s innovative supply chain includes more than 1,500 suppliers, many of them domestic. In 2020, over 96% of the produce we purchased came from suppliers Global GAP (or equivalent) or GFSI-certified. Over 97% of our fish by weight is ASC, MSC or BAP equivalent compliant.
Responsible ingredient sourcing
HelloFresh’s innovative supply chain includes more than 1,500 suppliers, many of them domestic. In 2020, over 96% of the produce we purchased came from suppliers Global GAP (or equivalent) or GFSI-certified. Over 97% of our fish by weight is ASC, MSC or BAP equivalent compliant.
Our People
With over 7,000 employees worldwide, HelloFresh has built a team of people who are a reflection of the brand’s personality: optimistic, empathetic, intuitive, forward-thinking and inspiring. We are a diverse group motivated by our mission to change the way people eat – forever.
Employee diversity
Employee diversity is important to us. We are proud that our working atmosphere is one of friendliness and respect for all, regardless of gender, race or sexual preference. We believe this feeds the innovation and creativity that make HelloFresh a unique place to work.
Employee diversity
Employee diversity is important to us. We are proud that our working atmosphere is one of friendliness and respect for all, regardless of gender, race or sexual preference. We believe this feeds the innovation and creativity that make HelloFresh a unique place to work.
Employee health and well-being
Our employees and suppliers are at the core of our operations, and we take their welfare very seriously. From onboarding to benefits packages, we create career paths that are interesting and fulfilling for all of our employees.
Employee health and well-being
Our employees and suppliers are at the core of our operations, and we take their welfare very seriously. From onboarding to benefits packages, we create career paths that are interesting and fulfilling for all of our employees.
Employee workplace safety
HelloFresh has site standards that outline the working procedures and training requirements for workplace safety, food safety and hygiene. Find out more in our Ethical Trading Policy at the bottom of this page.
Employee workplace safety
HelloFresh has site standards that outline the working procedures and training requirements for workplace safety, food safety and hygiene. Find out more in our Ethical Trading Policy at the bottom of this page.
Employee development
HelloFresh continues to grow, and we encourage our staff to grow with us. Throughout our development as a company, we have offered employees of all ages and experience the potential to develop their professional skills. 57% of our open management positions are filled internally.
Employee development
HelloFresh continues to grow, and we encourage our staff to grow with us. Throughout our development as a company, we have offered employees of all ages and experience the potential to develop their professional skills. 57% of our open management positions are filled internally.
Our Community
As the largest meal kit provider on the planet, we have a responsibility to use our influence in a way that helps the communities in which we operate.
Working conditions at our suppliers
We aim to ensure that our 1,500 suppliers around the world are providing good health, safety and working conditions to their own employees in compliance with human rights standards. Find out more in our Ethical Trading Policy at the bottom of this page.
Working conditions at our suppliers
We aim to ensure that our 1,500 suppliers around the world are providing good health, safety and working conditions to their own employees in compliance with human rights standards. Find out more in our Ethical Trading Policy at the bottom of this page.
Food safety and quality
HelloFresh constantly monitors its operations to make sure they comply with our high standards. These are made up of internally defined requirements as well as applicable food safety laws. In many areas, we exceed these levels – a reflection of our food safety strategy of being more than legally compliant.
Food safety and quality
HelloFresh constantly monitors its operations to make sure they comply with our high standards. These are made up of internally defined requirements as well as applicable food safety laws. In many areas, we exceed these levels – a reflection of our food safety strategy of being more than legally compliant.
Fight against corruption and bribery
HelloFresh is dedicated to preventing any form of corruption or bribery in the context of its business activities. Our Code of Conduct sets out clear anti-corruption guidelines.
Fight against corruption and bribery
HelloFresh is dedicated to preventing any form of corruption or bribery in the context of its business activities. Our Code of Conduct sets out clear anti-corruption guidelines.
Customer privacy and data protection
As an online business, protecting the personal data of our customers and employees is a core concern. The HelloFresh Group has a full set of technical and organizational security measures and policies in place that help us protect all of the personal data that we hold.
Customer privacy and data protection
As an online business, protecting the personal data of our customers and employees is a core concern. The HelloFresh Group has a full set of technical and organizational security measures and policies in place that help us protect all of the personal data that we hold.
Educating young people about the benefits of fresh food
HelloFresh changes the way people eat, so many of our social engagement efforts help kids in our communities to understand and appreciate where their food comes from.
Educating young people about the benefits of fresh food
HelloFresh changes the way people eat, so many of our social engagement efforts help kids in our communities to understand and appreciate where their food comes from.
Direct engagement with the community
Whether they are volunteering for the Felix Project in the UK or serving at FoodBank Australia, HelloFresh employees show their community spirit by taking direct action where they live and work.
Direct engagement with the community
Whether they are volunteering for the Felix Project in the UK or serving at FoodBank Australia, HelloFresh employees show their community spirit by taking direct action where they live and work.
Our Standards
We believe that sustainable success requires sustainable action fostered by a culture of integrity, respect and responsibility. Our Code of Ethics and our Ethical Trading Policy set out our standards reflecting these values. In addition, we have set up a robust dedicated Compliance Management Function to prevent, detect and react to any violations of our standards.
Code of Ethics
Our Code of Ethics sets out our ethical standards as well as our expectations towards our employees and business partners to uphold our values and act sustainably.
Code of Ethics
Our Code of Ethics sets out our ethical standards as well as our expectations towards our employees and business partners to uphold our values and act sustainably.
Ethical Trading Policy
We expect our supply chain partners to adhere to the same ethical standards to which we hold ourselves. Our Ethical Trading Policy sets clear minimum requirements for doing business with any company of the HelloFresh Group.
Ethical Trading Policy
We expect our supply chain partners to adhere to the same ethical standards to which we hold ourselves. Our Ethical Trading Policy sets clear minimum requirements for doing business with any company of the HelloFresh Group.
Our Whistleblower System
Compliance with our ethical standards and applicable laws is an integral part of our corporate culture. The HelloFresh Group whistleblowing system is an essential element in our pursuit of upholding our ethical values in our own operations and along our supply chains.
What can be reported
You can report any concerns regarding violations of our Code of Ethics, our Ethical Trading Policy or applicable laws in our company or within our supply chains.
For example:
● Harassment or discrimination against certain individuals or groups of individuals
● Workplace safety concerns
● Violations of human rights and workers' rights
● Violations of environmental regulations
● Bribery & corruption.What can be reported
You can report any concerns regarding violations of our Code of Ethics, our Ethical Trading Policy or applicable laws in our company or within our supply chains.
For example:
● Harassment or discrimination against certain individuals or groups of individuals
● Workplace safety concerns
● Violations of human rights and workers' rights
● Violations of environmental regulations
● Bribery & corruption.Who can report
Any person inside or outside our organization can report a concern.
This includes but is not limited to anyone who works at the HelloFresh Group in our offices, distribution centers or on the road or at one of our suppliers within our supply chain as well as any other third party.
Who can report
Any person inside or outside our organization can report a concern.
This includes but is not limited to anyone who works at the HelloFresh Group in our offices, distribution centers or on the road or at one of our suppliers within our supply chain as well as any other third party.
How to report
We offer different channels to report concerns to our Ethics & Compliance Team:
E-Mail: compliance@hellofresh.com
Online-Tool: HelloFresh | Speak Up! PlattformOur Speak up! Platform allows for anonymous reporting if preferred.
Post:
HelloFresh
Rechtsabteilung
Prinzenstraße 89
10969 Berlin (Germany)How to report
We offer different channels to report concerns to our Ethics & Compliance Team:
E-Mail: compliance@hellofresh.com
Online-Tool: HelloFresh | Speak Up! PlattformOur Speak up! Platform allows for anonymous reporting if preferred.
Post:
HelloFresh
Rechtsabteilung
Prinzenstraße 89
10969 Berlin (Germany)Whistleblower Policy